Shipping, Returns and Warranty Information (Terms of Service)
HSDJETSUSA will be closed from Monday, July 12 through Sunday, July 18. Any orders submitted during that time will ship the week of July 18th. We apologize for any inconvenience.
1. FREE Shipping - Customers ordering certain airplanes, either PNP or Kit, will receive free shipping within the Continental United States. Placing other items in the cart with an airplane that qualified for free shipping, voids the privlilege of free shipping. It is suggested to place two seperate orders if needing parts or accessories and also desiring to order an airplane.
2. Shipping rates for parts or items that do not qualify for Free Shipping, will be calculated based on the size, weight, distance shipped, costs to insure and costs to package properly. All items that retail in excess of $100, will be shipped insured without exception.
3. Shipping rates on the website are based on Continental US addresses only. International shipping and shipping to Hawaii and Alaska can be obtained by contacting firstname.lastname@example.org.
Warranty and Return Requests:
It is highly recommended when receiving a new airplane, that the customer remove all items from the shipping carton and test all electronic and mechanical functions prior to gluing any parts to the plane, or discarding the origional packaging and related boxing. Planes that have been assembled and flown are not accepted for return under any circumstances.
Any item that is deemed defective from manufacture defect, will be accepted for return or replaced. Customers wanting authorization for a return must contact HSDJETSUSA at email@example.com within 10 business days of delivery of the item (facebook messages, forum messages or phone texts do not suffice for warranty or return requests). Customer Service will communicate with the customer (via email) and will whenever practical ship a replacement part or parts (at no cost to the customer). If the item cannot be repaired or made to be similar to new operating condition, by replacement parts, HSDJETSUSA will coordinate with the customer for the return of the defective item and it's replacement with a new properly working item. No item will be accepted for return for any reason if the origional box and or packaging was discarded or destroyed or the item was labeled (including the application of stickers or decals) or defaced in anyway. No warranty is transferrable.
Customer Induced Returns- Parts that have been opened and/or used in any way, will not be accepted for return. Airplanes that are unopened, unflown, untouched and all contents are still sealed inside of the origional plastic bagging and packaging may be returned (up to a period of 60 days following delivery) at the customer's expense and exchanged for a different item with dollar for dollar credit, minus a 10% restocking fee.
The mechanical, electrical and related parts and components of the F-16 landing gear (both EDF and Turbine) are only warrantied if operated from proper pavement surfaces. "Grass" fields are inherantly subjective and can feature many different actual surface conditions that vary from location to location. These "grass" surfaces often pose operational challenges to the complex and scale F-16 landing gear and components.
Receiving a complex PNP model airplane that was mass produced and shipped over the distances of multiple continents, does pose a small risk of shipping damage to occur. Expecting perfection with the size of the shipping carton and the distance shipped is simply not realistic. Mass produced foam airplanes do possess a small chance of containing minor cosmetic blemishes or imperfections that can occur during the manufacturing processes. It is assumed that purchasers of items of this complexitivy, possess the pre-requisite modelling skills to repair minor cosmetic blemishes, minor defects or minor shipping damage.
All flying airplane models need to inspected by the pilot prior to flight no matter the monetary cost level or completion level. PNP models are pre assembled. The buyer or pilot must inspect all components, parts, servos, etc., and flying surfaces prior to flying. Turbine aircraft models should only be operated by person qualified to do so and must possess a valid Turbine Pilot Waiver from the Aeronautical Modeler's Association before flying any such model.
Cancelled orders (even those that haven't yet shipped from the warehouse) are subject to a 10% restocking fee (of the entire order price, including any shipping charged). Orders, where the customer selected "Warehouse Pickup" that are not picked up within 15 business days are considered abandoned and cancelled and refunded minus the 10% restocking fee.
Refusing delivery from the shiping agent- A customer refusing delivery from the shipper constitutes a "customer induced return" (see above) and a 10% restocking fee will be billed as well as the return shipping. If the shipment arrives damaged, simply notify us by email at firstname.lastname@example.org with your order number, tracking number, and photos of the damage. We will be happy to file a claim with the shipping agent and ship a replacement (when appicable).